Md. Enamul Haque
Bangladesh Agricultural University
Ehteshamul Haque Farabi
Independent University of Bangladesh
Advancements in technology have rapid changes i.e. the standard of living and habits of the people. In this regard the Banking sector of Bangladesh also has been in the form of online banking, which is now replacing the traditional banking practice. E-banking has become much popular and easier because of its advantage and flexibility, and also transaction related benefits like speed, efficiency, accessibility, etc. The uprising of new form of banking channels such as Internet banking, Automated Teller Machines (ATM), Phone banking are also maturing financial market and global competition has forced bankers to know the importance of customers faith. This paper is to investigate the scenario of electronic banking users of BAU, Mymensingh. The main objective of the study is to evaluating the customers satisfaction of e-banking facilities by Dutch Bangla First Track in BAU campus.
Key words: E-Banking, Customer satisfaction, ATM, Dutch Bangla Bank, Bangladesh.